Frequently Asked Questions...

Lash Extensions

Will lash extensions damage my natural lashes?

When applied correctly lash extensions should not cause damage to the natural lash. In many cases our client has experience growth and healthier natural lashes after application of the extensions. Lash & Soul's artistry standard is grounded in applying extensions that your natural lashes can support in weight, volume and thickness. Your lashes are assessed in EVERY appointment to ensure the current health of the lash line can support the applied extensions. Healthly natural lashes are extremely important to us.

Do the extensions come in more than one length, curl, style, etc?

Yes! Every Lash & Soul look is customized and tailored specifically to maintain/promote healthy natural lashes as well as meet the clients desired taste. Lash & Soul offers an array of lengths, curls, lash types, and application methods. There is a lash for everyone.

Can I get my lashes wet after a lash extension application?

Yes and No. Within the first 24-48 hours of having your extensions applied you should NOT get your lashes wet. This impacts the curing processs by weakening the bond and causing you to reatin less extensions. Although you are allowed to get them wet after the 24-48 hour time period has elapsed, do be advised that by doing so will also cause you retain less extensions. It is advised to limit how often you get them wet. You should still avoid enviroments such as saunas and high steam treatments. This is true for fullsets and refill services.

What is the difference between mink and silk lash extensions?

While both are made of a polysynthetic material, the biggest differences between the two are in the overall weight, finish, and cut. Mink lashes are lighter in weight, with a thicker base that tapers out toward the tip to immulate the cut of an actual natural lash. They also have a more believable semi-gloss finish. Silk lash are heavier and thicker throughout the body of the lash, providing a more dramatic look. They are matte in finish. **Lash & Soul uses mink lashes unless otherwise requested.

Can I wear extensions if I have sensitive eyes?

Generally speaking yes...Lash & Soul offers alternative styling methods for guests with sensitive eyes, including but not limited to alternative adhesives & taping methods. Although sensitivites are fairly uncommon due to the highest quality products used, everyone's sensitivity leverls are different. If you find that you are experiencing sensitivities be sure to let us know. If an emergency occurs please contact your doctor or 911.

General Appointment Questions

How long will my service take to complete?

Service times vary depending on the type of service being performed as well as the stylist that is rendering the service. More information on the specific duration of the appointment can be found in the Book Online tab. Below is a general rule of thumb for your convienence. Please plan accordingly. Full sets: 1.5-2 hours Refill Maintenance: 45 minutes -1.5 hours Lash Lifts: 1 hr Threading: 15- 30 minutes Makeup Application: 1-2 hours

Where are you located?

Lash & Soul Studio is located at 5964 W. Parker Rd. Suite #116, Room #115, Plano, TX 75093. The studio is inside of th Phenix Willowbend Salons at the SW corner of North Dallas Parkway and Parker Rd. Additional landmarks include Tom Thumb & Flywheel.

Soul Rewards

What are Lash & Soul Soul Rewards?

Lash & Soul’s reward program is our way of thanking every client that walks through its’ door by rewarding he or she with points that are redeemed as cash. Every 500 points received, Lash & Soul rewards you with a $10 studio credit used like cash. One point is rewarded for every dollar spent, including services and retail.

How do I earn rewards?

Lash & Soul clients automatically accumulate points after every service. You earn 1 point for every dollar that you spend. This includes services and retail.

How do I redeem my rewards?

Although your points are automatically tallied for you and they can not be redeemed until account is created at Points maybe redeemed for retail purchases and services only. Points are NOT eligible for any gift card transactions and can not be used in conjunction with any other discount.

Are rewards redeemable for cash?

No, rewards are not redeemable for cash.

Are rewards transferrable?

No, rewards can only be redeemed by the person who earned them.